Shipping Policy

The information below explains the conditions that apply to this service.

Tracking and delivery help

We provide a tracking number when the parcel is dispatched. If tracking stalls or a delivery appears damaged, incorrect, or incomplete, contact us promptly so we can investigate and provide the appropriate remedy.

Where we ship

We ship only to addresses within the United States. Every US order receives free standard shipping.

Processing and transit

Orders are normally prepared in 1–2 business days. Standard transit then takes about 4–6 business days. Business days exclude weekends and public holidays.

Contact details

Store: The Ordinary
Email: Support@theordineryh.shop
Phone: (771) 720-4815
Postal address: 1498 T St NW, Washington, District of Columbia, 20009, United States